orders and returns


The photographs illustrating the products are given for information only. The differences between the photographs and the products can only be minimal differences and do not concern the essential characteristics of the products. Any minimum differences are not to be considered defects but are characteristic of the craftsmanship of the product and therefore an expression of its uniqueness.


Most products and sizes are available.
After an order is made it will take from one working day to maximum a working week to be shipped. 
If your size is not in stock you’ll receive an email and your order will be shipped in a month.
If you are not happy about waiting you can cancel you order and you’ll receive your money back.
If you like you can preorder your item sending an email with your name and address, specifying style, color, material and size number or measures.

All preorder will take maximum a month to be shipped. You’ll be updated by email. You can customize your size and measure, but customized items would not follow the same policy of standard items. Once you have required your customized item you’ll receive an email to validate. Same it will be for customized colors and materials.

Shipping in Italy is always for free.

For other countries shipping is free only over 500 euro expenses.


We accept returns. 
To return a purchase, your items must meet the following conditions:

  • Be returned within 14 days of your delivery date 
  • Be in its original, unused, unaltered and unwashed condition
  • Be returned with original tags and packaging
  • Shipping fees are at your own expense
  • Shipping fees only for exchanges are for free over Italy and for all European countries

Please note that Sale items are not eligible for a return.

MACTI reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.