Terms of service

The following Terms and Conditions (the “Terms and Conditions”) regulate the offer and sale of “Macti” products (the “Products”), by the owner, Martina Candotti, based in Italy, via Carlo Leoni 19, Padova 35139, P.IVA n. 05060900288 (“Macti” or the “Vendor”). The Vendor offers for sale the Products on his website www.mactiofficial.com (the “Website”) to the users who purchase the Products on the Website (the “Buyer” or “Buyer”) and agree to be bound by these Terms and Conditions. The products sold on the Website are available just for those users qualified as “consumer”. The offer and sale through the Website are carried out by Macti in accordance with the following Terms and Conditions and in conformity with the Consumer Right Directive n.2011/83/EU and the applicable National Law.

2.1 The Buyer selects the Products and, by clicking the “buy it now” button, is directed to the “customer information” page. The Buyer fills in her/his personal data and confirms to have read, understood and agreed to the Terms and Conditions and the Privacy Policy. After that, the Buyer is directed to the “shipping method” page and to the “payment method” page, where she/he proceeds with the payment, in compliance with the instructions on the Website.
2.2 The contract is concluded once the Vendor receives the order together with the payment confirmation.
2.3 Once the contract is concluded, the Vendor provides the Buyer with an e-mail confirmation of the order.

3.1 The Buyer receives the Products to the chosen delivery address. The Buyer is kindly asked to choose a secure delivery address and to provide the Vendor with a valid telephone number. Macti does not deliver to P.O. Boxes.
3.2 Macti chooses the courier at its sole discretion. The delivery times may vary according to the courier policy.
3.3 The shipping costs are calculated on the “shipping method” page and are added to the product cost. Shipping costs to Italy are always included in the purchase price, while shipping costs to EU countries are included only for purchases above 500,00€.
3.4 The shipping will take place within 7 days from the payment confirmation.
3.5 Once the order is shipped, the Buyer receives via e-mail a tracking code directly from the courier.

4.1 Prices are set in Euro currency. Prices may vary due to offers or sales with no previous notice. The Buyer is kindly asked to make sure of the final price before proceeding with the order.
4.2 Prices are VAT inclusive.

5.1 All the Products on the Website are original and branded “Macti”.
5.2 The Products characteristics are outlined on the Website for each and every item. Although Macti has made every effort to display colours accurately, actual colours may vary slightly due to monitor or device differences. The differences between the photographs and the products can only be minimal and do not concern the essential characteristics of the Products. Minimum differences are not to be considered defects.
5.3 all the Products sold on the Website come with their own packaging and tag.

6.1 The Buyer shall pay the Products and all the related costs (i.e. shipping costs) in Euro through the PayPal circuit or by credit card through Stripe platform.
6.2 Macti is not responsible for any payment related issue.

7.1 All the Macti Products are covered by a two years guarantee for lack of conformity, starting from the delivery day.
7.2 In case of lack of conformity the Buyer shall inform the Vendor within 10 days from the day when he/she first detected the lack of conformity.
7.3 The Buyers agrees that Products damaged due to wear and tear are not considered faulty.
7.4 The Buyer may choose to repair or replace the Product. The related costs will be born by the Vendor. The request, together with the pictures of the detected lack of conformity, shall be sent via e-mail to the following address: info@mactioffiicial.com. Macti will provide the Buyer with the most appropriate solution to fulfil her/his need.

8.1 The Buyer has the right to withdraw from his/her order within 14 days from the day of the delivery, without giving any reason and without penalty. The Buyer shall promptly inform the Vendor by sending an e-mail to the following address: info@mactiofficial.com.
8.2 Macti will reimburse the amount paid for the products within 30 days from the day the Products are returned. The user acknowledges that Macti will not reimburse the initial shipping costs, nor the return shipping costs.
8.3 In order to accept a return:
– Products must be returned clean, unused, unaltered and unwashed;
– together with the original tag attached (if present) and packaging;
– inside the original box or container.
8.4 The Buyer must return the Products at her/his own costs within 14 days from the delivery.
8.5 Macti reserves the right to reject returns which do not comply with its return policy.

The Buyer agrees with the Privacy Policy as outlined in the dedicated website page.
The Buyer is responsible for the accuracy and truthfulness of any data entered on the Website.

If the Buyer experiences any problem or wants to make a complaint about the Products or a purchase made on the Website, she/he can contact the Customer Service at the following e-mail address: info@mactiofficial.com

These Terms and Conditions are governed by the laws of the country of delivery applicable to the Buyer’s order including the local legislation enacting the Consumer Rights Directive 2011/83/EU.
The competent courts of the same country shall have exclusive jurisdiction in connection with any disputes arising out of a purchase made on the Website.